cr77 Privacy Policy

01

Introduction & Applicability

cr77 is a trusted online gaming platform operating with SSL encryption and fair play technology. We place the highest importance on our users' privacy. This privacy policy explains what information cr77 collects, why it collects it, how that information is used, and what rights you have as a user.

This policy applies equally to cr77's website, mobile version, and other digital services. We are not responsible for the privacy policies of third-party websites or services.

02

Information We Collect

cr77 collects certain types of information to operate its services properly and ensure security. The information collected falls into two main categories:

2.1 Personally Identifiable Information

During account registration and identity verification, we may collect the following information:

• Full name and date of birth
• Mobile number and email address
• National ID card or passport number (where identity verification is required)
• bKash, Nagad, Rocket, or Upay account details (for transaction purposes)
• Address (where applicable)

2.2 Automatically Collected Information

Some technical information is collected automatically when you visit the site:

• IP address and device type
• Browser version and operating system
• Time of site access, time spent, and pages visited
• Referral source (where you came from before visiting the site)
• Data obtained from cookies and similar tracking technologies

03

Purpose of Data Collection

cr77 collects and uses user information only for the following legitimate purposes:

• Creating, managing, and securing accounts.
• Processing financial transactions (deposits and withdrawals) — particularly via bKash, Nagad, Rocket, and Upay.
• Verifying identity and confirming age (for users aged 21 and above only).
• Conducting necessary checks to prevent fraud, corruption, and money laundering.
• Improving customer service — providing support via 24/7 live chat and email.
• Conducting analysis to improve site performance and user experience.
• Meeting legal obligations required for regulatory compliance.
• Sending important service-related notifications with the user's consent.

04

Data Storage & Security

cr77 stores all user information on secured servers. We apply industry-standard technical and administrative safeguards to protect your data:

• SSL/TLS Encryption: All data transmitted on the site is sent through encrypted connections.
• Data Encryption: Sensitive information that is stored is kept in an encrypted state.
• Access Controls: Only authorized staff are granted access to the data they need.
• Regular Audits: Regular reviews are conducted to identify security vulnerabilities.
• Password Protection: Passwords are stored using a hashed method; no staff member can see your password.

While we take every possible security measure, it is not possible to guarantee 100% security on the internet. You must also remain cautious to keep your account secure.

05

Sharing Information with Third Parties

cr77 does not sell user information to third parties for any commercial purpose. However, certain information may be shared in the following limited circumstances:

5.1 Payment Processors

Information necessary to process transactions via bKash, Nagad, Rocket, and Upay is shared with these service providers. This information is used solely for the purpose of verifying and completing transactions.

5.2 Technology Service Providers

Certain trusted technology partners are used to manage site security, analytics, and infrastructure. They work on behalf of cr77 and may not use the information for their own purposes.

5.3 Legal Obligations

Necessary information may be disclosed in response to orders from a competent court, lawful requests from law enforcement agencies, or other legal obligations.

06

Cookie Policy

cr77 uses cookies and similar technologies to improve your browsing experience. Cookies are small text files stored on your device.

6.1 Types of Cookies

• Essential Cookies: Required for login status, session security, and core functionality — these cannot be disabled.
• Functional Cookies: Used to remember your preferences and settings.
• Analytics Cookies: Collect information to understand how the site is used — this data is analyzed in aggregated and anonymized form.

Cookies can be managed from your browser settings. However, disabling cookies may limit some functionality of the site.

07

Data Retention Period

cr77 does not retain personal information longer than necessary. The retention period is determined according to the following criteria:

• Information for active accounts is retained for the entire duration that the account remains active.
• Even after an account is closed, certain information may be kept for a set period to meet legal obligations and resolve disputes.
• Transaction records are retained for the legally applicable period for financial audit purposes.
• Once the set period has ended, information is securely deleted or anonymized.

08

User Rights

As a cr77 user, you have the ability to control your own information. You may exercise the following rights:

• Right of Access: You can find out what information we hold about you.
• Right to Rectification: You can request correction of inaccurate or incomplete information.
• Right to Erasure: In certain circumstances you can request that your information be deleted, though complete deletion may not be possible where legal obligations exist.
• Right to Restrict Processing: You can request that the processing of your information be restricted for specific reasons.
• Right to Data Portability: You can request to receive your information in a structured format.
• Right to Object: You can object to the use of your information for specific purposes.

To exercise any of the above rights, contact us at [email protected]. We will process your request as quickly as possible.

09

Protection of Children & Minors

cr77's services are for users aged 21 and above only. We do not intentionally collect any information from minors. Age is verified during the account registration process. If any information from a minor has been collected by mistake, it will be deleted and the associated account will be closed as soon as we become aware of it.

10

Third-Party Links & Services

The cr77 platform may use software from game providers such as Pragmatic Play, Evolution Gaming, Spribe, JILI, or PG Soft. These third parties have their own privacy policies. When using their services, their own policies apply. cr77 is not responsible for the data practices of these third parties.

11

Policy Changes

cr77 reserves the right to update this privacy policy at any time. A notice will be published on the site if any significant changes are made. Continued use of the site after changes will be considered acceptance of the revised policy. We therefore recommend reviewing this page regularly.

12

Contact Us

If you have any questions, comments, or complaints about this privacy policy, please contact us. The cr77 support team is able to assist in both Bengali and English.